ABOUT THE ROLE
We are FRAMOS, an international fast-growing product-driven technology company specializing in embedded vision, with over 180 brilliant employees from all over the world. We are currently looking for a Technical Solutions Engineer to join our team in Munich!
Working in a truly international team based out of Germany, Canada and the USA, this entry level role will offer you a vast variety of technical learning opportunities in a growth environment.
Your responsibilities will include:
Working in a truly international team based out of Germany, Canada and the USA, this entry level role will offer you a vast variety of technical learning opportunities in a growth environment.
Your responsibilities will include:
- You will be the first touchpoint for internal and external enquiries to the Technical Solutions & Support team.
- You will support customers by using the internal Knowledge Base as an information hub, as well as working on your own solutions.
- You will qualify and filter incoming tickets, adding relevant information, such as origin, priority, and type to each enquiry.
- You will ensure Application Engineers have all information at hand to efficiently deal with RMA requests.
- You will work closely with Sales, Product Management, and Quality Department, ensuring high levels of communication and customer satisfaction.